Return & Refund Policy

1. Return window

You may request a return within 30 calendar days of the delivery date. After 30 days, the manufacturer warranty (see Warranty Policy) is the remedy for defects.

2. Eligibility

To be eligible for a refund or exchange, the product must be:

• In new, unused, resalable condition;
• In its original manufacturer packaging with all accessories, manuals, and tags;
• Free of jobsite wear, scratches, or modifications.

The following items are non-returnable:

• Custom-built, made-to-order, or cut-to-length items;
• Spare parts and replacement components after installation;
• Bulbs, batteries, and consumables that have been opened or installed;
• Items marked "Final Sale" or "Clearance" at the time of purchase.

3. How to start a return (RMA)

1. Email returns@worksitelighting.com with your order number, the item(s) you wish to return, and the reason.
2. We will issue a Return Merchandise Authorization (RMA) number and ship-to address within 2 business days.
3. Pack the item securely in original packaging and write the RMA number on the outside.
4. Ship the return prepaid with a tracking number. We do not accept freight-collect returns.

4. Refunds

Once we receive and inspect your return, we will issue a refund to the original payment method within 5 – 10 business days. Card-issuer posting times may add 1 – 5 additional days.

• Defective or shipped in error: 100% refund including original and return shipping.
• Buyer's remorse / no longer needed: refund of product price minus a 15% restocking fee. Original shipping is non-refundable; return shipping is the buyer's responsibility.
• Freight items (light towers, large power): a 20% restocking fee applies; return freight is the buyer's responsibility unless the return is the result of our error.

5. Damaged or wrong items

If your order arrives damaged or you receive the wrong item, contact support@worksitelighting.com within 3 business days of delivery. Include photos of the packaging and product. We will arrange a replacement or refund at no cost to you. See the Shipping Policy for freight damage notation requirements.

6. Exchanges

The fastest way to exchange is to place a new order for the item you want and submit the original order for a refund using the RMA process above.

7. Cancellations

Orders may be cancelled at no charge if cancellation is requested before the order ships. Custom and made-to-order items cannot be cancelled once production has begun.

8. Contact

Returns team: returns@worksitelighting.com · 1-877-861-5255, Monday – Friday, 7:00 AM – 5:00 PM CT.