Frequently Asked Questions
Answers to the questions we hear most from procurement, field engineering, and EHS — on certifications, lead times, freight, and rentals.
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Quick answers
Are your fixtures Class I Div 1 or Div 2?
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Both. The Fixed and Portable EP categories include Div 1 and Div 2 SKUs — confirm with your zone classification at RFQ time.
What's typical lead time?
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Stock products ship 1–3 business days. Configured / hazardous orders typically 1–3 weeks depending on certification and freight.
Do you rent equipment?
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Yes — re-rental on towers, distribution, and select fixtures. See the Re-Rental Program page.
Can you ship freight to a jobsite directly?
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Yes. Send the site address, receiving hours, and any access constraints with the RFQ.
Do you handle international orders?
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Domestic US is our primary market. International quoted case-by-case based on classification and export controls.
What's your return policy?
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Stock items returnable within 30 days with RGA. See the Return Goods Authorization page for the process.