All returned items must be in new or "like-new" condition and must not have been used, installed, modified, altered, or damaged (unless the product is deemed defective - see below). Items must be in their original packaging if applicable. Include all paperwork, parts, accessories, and a copy of the RGA form. Also, include your packing slip, invoice, or any other Worksite Lighting paperwork to help expedite the return process.
Stock Items
Stock items are returnable for up to 30 days after the ship date and are subject to a 25% restocking fee. Initial shipping charges are not refundable, and the customer is responsible for return shipping costs.
Special Order (Non-stock) Items
Special order (non-stock) items are products that Worksite Lighting does not stock in their regular inventory. Unfortunately, special order (non-stock) items are not returnable.
Defective Items
Defective items will be eligible for credit if the material is found to be within the warranty upon inspection by the manufacturer or manufacturer's representative. Customer credit will be issued after Worksite Lighting receives the credit from the manufacturer. Credit for defective products will be issued subject to the terms and conditions set by the manufacturer's warranty policy.
Damaged Items
Please inspect shipments from Worksite Lighting prior to signing for delivery. Customers are responsible for any damaged products due to shipping if an approval signature is received. Claims for shipping damages, discrepancies, or shortages must be made within 5 days of receipt of the material. Please contact Worksite Lighting at (877) 861-5255 upon receipt of your order. Claims on direct ship items must be made with the carrier that delivered the material in question. Worksite Lighting Customer Support will work to resolve concealed damage shipments on UPS or FedEx deliveries that are reported within 48 hours. Please contact customer support at (877) 861-5255 with any questions regarding your return.