Start every return with a Return Goods Authorization (RGA). Complete the RGA form, provide proof of purchase, and obtain written RGA approval and return instructions before shipping. Do not send a return until WorkSite Lighting provides those instructions.
Stock items
Stock items may be requested for return within 30 days after the ship date. Approved stock returns are subject to a 10% restocking fee. Original shipping charges are not refundable, and the customer is responsible for return shipping costs.
Returned items must be new or like-new, unused, uninstalled, unmodified, unaltered, and undamaged, unless submitted as defective under warranty. Include the original packaging when applicable, all parts and accessories, the completed RGA form, proof of purchase, and related WorkSite Lighting paperwork.
Simple RGA process
- Submit the online RGA form with your company and contact details, order number, item/model, quantity, reason for return, and proof of purchase.
- Wait for WorkSite Lighting to issue the RGA and return instructions. The instructions will confirm whether the return is approved and where to send it.
- Pack the item securely with all included parts, accessories, paperwork, and a copy of the completed RGA. Use only the return address in the issued instructions; the business contact address below is not a return address.
- After the item and paperwork are received and inspected, WorkSite Lighting will confirm the applicable refund or credit. Approved stock refunds are processed within 7 days after approval and issued to the original payment method. A payment provider or card issuer may take additional time to post the refund.
Special-order and non-stock items
Special-order and non-stock items are not returnable.
Defective items and warranty claims
A defective item is eligible for credit only if the manufacturer or its representative confirms that the issue is covered by the applicable product warranty. WorkSite Lighting issues customer credit after it receives credit from the manufacturer. The manufacturer's warranty terms apply.
Shipping damage, shortages, and discrepancies
Inspect the shipment before signing for delivery and note visible damage on the carrier's delivery record. Report shipping damage, shortages, or discrepancies within 5 days after receipt. Report concealed damage on UPS or FedEx deliveries within 48 hours. For direct-ship items, report carrier damage to the carrier that delivered the item. Contact WorkSite Lighting Customer Support at 877-861-5255 for help.
Contact
WorkSite Lighting LLC
4104 B Garland Dr
Haltom City, TX 76117, United States
Phone: 877-861-5255
Email: [email protected]
For complete order and delivery terms, see our Terms of Service and Refund Policy.
Last updated October 23, 2026.